Terms & Conditions

The access and have use of this website, including the offered products and services, this right is subject to the following conditions.

When using the site, the client agrees to its conditions of use, which may be altered over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly be effected.

Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.

FITMAX24 does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.

Some of the hyperlinks on this site redirect the client to external sites that are partners of FITMAX24. By clicking these links, the client leaves the FITMAX24 website. As we have no control over these third party websites, we cannot accept any responsibility for the material presented there.

To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.

FITMAX24 is responsible for and committed to ensure the security of our website and the personal data of our clients and visitors.

Our privacy policy is outlined below. Any alteration to this policy will be posted here, in this statement.

What client information is kept by FITMAX24

FITMAX24 collects the client’s name, telephone number, postal address, email address and age, for use in marketing campaigns, prize draws and newsletters. When a purchase is made via our website, we also collect further information regarding the delivery address and payment details.

We may also gather other information about the client’s personal experience on our website, in order to help us to improve our service.

What is client data used for?

Client data allows our employees to process the placed orders, to contact the client in case of any important operational changes on the website, to carry out surveys, and to obtain information for statistical purposes.

Periodically, we may also send the client information by e-mail regarding products and services, campaigns, promotions and special offers. In case the client does not wish to be contacted for these purposes, the newsletter subscription can be cancelled from the client’s personal account.

FITMAX24 pledges to protect client data, which is never to be forwarded to any third parties.

Regarding the processing of the client’s order, the possibility exists that client data, such as address and postal code, is passed on to third parties with the objective of fraud prevention and detection.

What are Cookies and for what are they used?

A cookie is a small data file that is sent to the client’s computer and kept on its hard disk.

When an account is created on our website, a cookie is created on the client’s computer that will permit automatic authentication whenever the client visits our site.

Cookies are also used so that our system can follow the client’s steps during a shopping session. If the client’s computer does not allow the use of cookies, it will not be possible to use this website.

Updating client information

If the client wishes to verify the data submitted to FITMAX24, this can be done by accessing his/her personal account. At all times, client login information is to be stored in a safe place. The client will be held responsible for all orders and activity forthcoming from his/her account. We do not recommend saving the password in the browser, where it and other personal information can be accessed by others with access to the same computer.

FITMAX24 uses a very safe online ordering system, and makes a constant effort to improve its software in order to be able to offer the highest possible security level to its clients.

We use a server certificate, also known as a digital certificate, that guarantees our identity, as well as SSL (Secure Sockets Layer) encryption of transmitted data.

All intellectual property rights to the software and content available through this website belong to FITMAX24, and are licensed and protected by laws and global treaties. All rights are reserved to FITMAX24 and its suppliers.

The contents of this website may be stored, printed or otherwise presented for your personal use only.

Publication, manipulation, distribution, or reproduction, in any format, of any content contained in this website, is forbidden, as is its linking to any business or company.

Our clients’ opinion means a lot to us because it allows us to constantly improve our services. If, for whatever reason, a client is not pleased with our services, or would like to suggest improvements, it is greatly appreciated if he/she takes a few minutes of his/her time to keep us informed and send a message to our Customer Service team.

We would like to point out to our clients that if the complaint is related to a specific order, they have 14 days, counting from the date on which they received the product, to contact our Customer Service and report the problem.

In the event that the client has received a defective or damaged item, or an item different from the one actually ordered, it will be required to attach a video to the complaint, or at least a few photographs, that clearly show the problem that is the cause for the complaint, as well as the state of the box in which the order was delivered.

The client is to keep in their possession both the defective, damaged or mistakenly shipped product, and the box that contained the order, until confirmation from the Customer Service that this is no longer necessary.

In the event that, at the time of delivery, the outside of the box is not in perfect delivery condition, the client is strongly advised to reject the delivery of the order, or otherwise run the risk that the ensuing complaint is not accepted.

ADR and ODR

In case of a dispute, we inform that the consumer can appeal to one of the Alternative Dispute Resolution bodies listed at the Portal do Consumidor, on the website www.consumidor.pt, or to one of the bodies listed on the European Commission’s Online Dispute Resolution website at https://webgate.ec.europa.eu/odr.

Alternative Dispute Resolution bodies:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Competência genérica
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

One of the basic consumer rights is the access to services and goods corresponding to those purchased, and with warranty of proper functioning. Therefore, PROZIS guarantees the quality of its products for a period of 24 months starting on the day of purchase (except for perishable goods), offering its clients, whenever it proves legitimate, one of the following solutions, listed in order:

• Repair of the damaged item, ensuring its proper functioning and/or final quality;
• Exchange for an identical product;
• Exchange for a product with similar characteristics and purpose, after securing the client’s agreement;
• Contract dissolution, leading to reimbursement, in case the previous options prove impossible.

To exercise his/her warranty right, the client will always be required to file a complaint regarding our services through the means set out in the terms and conditions of sale, as well as to return the malfunctioning product or the product that does not correspond to the purchased item.

Our Customer Service team will analyse the respective item to check the validity of the warranty claim made by the client. Exceptions are made for all situations resulting from the following, among others:

• Misuse and intentional or unintentional harm by the client;
• Normal wear and tear of the product, provided that it corresponds to the expected levels as declared by the manufacturer;
• Impossibility to confirm the malfunctioning or defect described by the client;
• All situations identified as attempted fraud.

After we have inspected the returned product, the client will be informed about the decision regarding his or her request.

In cases where the exercise of warranty proves applicable, FITMAX24 will promote the repairing or replacement of the item, or the reimbursement of the corresponding payment, within the shortest possible time up to a maximum of 30 days, counting from the day of the written confirmation stating that the client is entitled to exercise the right of warranty.

The reimbursement of any amount will be made through the original payment method, unless a different agreement is reached with the client.

These provisions do not affect the client’s statutory rights.