Shipping

With the exception of some rare cases, all orders placed and paid for via Credit Card, PayPal, ATM or Cash On Delivery* will be shipped on the same day, as long as the payment is completed before 14:00 on a working day. Orders paid for at a later time will be shipped on the next working day.

The bank transfer* payment option is subject to a confirmation period which can vary between 24 hours and 5 working days, according to the country from which the transfer is made. In regard to this payment method, FITMAX24 has no control whatsoever over the term in which the transfer is executed, for which the customer’s bank is responsible. In such cases, the order will be shipped on the day FITMAX24 receives payment confirmation from the bank in question.

* The above-mentioned payment methods are not available for every country. To know what payment methods are available for the client’s country, please read the information available, under “Payment Methods”.

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by Helpdesk message. We will wait for an answer from the client for three working days. The order will not be shipped until we receive an answer to our message. If no answer is received within the indicated time period, the order will be cancelled and its payment reimbursed to the client.

Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.

The client may also access this tracking link by logging into his/her FITMAX24 account and clicking on the “Orders” tab shown on the login page. By clicking on an order in the column “Orders History” on the left hand side of the screen, the client will be given all the information about that same order in the column “Order Details” on the right hand side of the screen, including the above-mentioned link.

It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.

Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.

The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes). All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m. The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are determined by the routes planned by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to FITMAX24, leading to extra costs that will be rechargeable to the client. Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change either the delivery address, or the billing details.

CTT will leave a notification requesting the addressee to pick up the parcel from the post office in his/her residential area. There is a pick-up deadline of 3 working days, counting from the day of the delivery attempt. To be able to pick up the order, the addressee will be required to present the CTT notification left at the delivery address, as well as his/her ID document. If the addressee is unable to collect the parcel in person, it may be collected by someone else in possession of the CTT notification, provided that this notification has been duly signed by the addressee. The signature must correspond with the signature on addressee’s ID document, of which a copy must also be attached to the CTT notification. If the order is not collected within 3 working days, it will be returned to FITMAX24.

If the address provided by the client turns out to be incorrect or incomplete, the CTT notification cannot be delivered to the addressee, leading to the immediate return of the parcel to FITMAX24.

WARNING: Unlike other delivery services, that deliver orders between 9 a.m. and 7 p.m. at the address provided by the client, CTT deliver only between 8 a.m. and 1 p.m.

Portugal (Mainland)

Once the client’s order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.

Portugal (Madeira and the Azores)

Shipping to Madeira and the Azores is realized exclusively by CTT.

The delivery deadline is 48 hours and the shipping cost is 10€.

Spain

Once the client’s order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.

Germany

Once the client’s order has been shipped, we guarantee a delivery deadline of 1 working day, unless the delivery address is in a remote area. In that case the delivery deadline amounts to 2 working days.

WARNING: The delivery deadlines are guidelines and are therefore only be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or forces beyond our control such as strikes, missed connections and poor weather conditions, among others).

Shipping costs are automatically calculated by our system, depending on the following factors:

• the actual or volumetric weight of the parcel (whichever the highest);
• the order value (at least one free shipping option will be available for orders with a value of €20.00 or more* **);
• the transport service price tables, which are updated on a regular basis.

Shipping costs are automatically updated as the client adds items to the shopping cart.

* Offer valid only for Mainland Portugal.

**Regardless of the established minimum value to obtain free shipping, some countries may present a minimum value per order. It is not possible to place an order with a value inferior to this amount.